Returns & Exchanges

At Base Laboratories, we stand behind the efficacy of our skincare products and offer a 30-day satisfaction guarantee to ensure you achieve your best results. If you are not completely satisfied with your purchase, we are happy to facilitate a return or exchange for any unopened or gently used items.

1

Initiate Your Request

Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing